Order Follow-up in China
Your order, watched over locally — without the time difference
For buyers who already have a Chinese supplier. We chase the schedule, clarify requirements, and flag problems early — for a flat monthly fee per order.
Keep Your Chinese Order on Track — Without the Time Difference
Finding a supplier is only the beginning. Once an order is placed, overseas buyers hit the same problems again and again: factory communication takes days, production schedules are unclear, and small issues turn into delays before anyone notices.
TongSourcing acts as your eyes and voice on the ground in China. We work directly with your supplier on your behalf — chasing the schedule, clarifying requirements, and flagging problems while there is still time to fix them.
You keep your supplier and your relationship. We handle the day-to-day execution.
Why Orders Drift
Most order problems are not caused by bad suppliers. They are caused by distance, language, and time difference — and by the fact that nobody is watching the middle of the process.
| The problem | What happens without local follow-up |
|---|---|
| Communication lag | Each question takes days; misunderstandings compound |
| Unclear schedule | You find out about a delay in the final week, when it is too late |
| Silent quality drift | Small deviations go unmentioned until the goods arrive |
| Change requests | Your instructions are not relayed or confirmed properly |
| Paperwork gaps | Export documents hold up shipping after the goods are ready |
What We Handle
| Area | What we do |
|---|---|
| 1. Supplier communication | We talk to your factory directly — clarifying specifications, orders, changes, and day-to-day issues in Chinese. |
| 2. Production & order management | We follow up on schedules, order progress, and delivery dates to keep your order on track. |
| 3. Quality coordination | We coordinate inspections and follow up with the supplier on quality issues before shipment. |
| 4. Problem solving | When something goes wrong, we work with the factory on practical solutions and keep you informed. |
| 5. Shipment coordination | We coordinate packing, shipment readiness, and logistics communication before goods leave China. |
Order follow-up covers management and coordination. On-site factory audits and product inspections are separate services, priced per man-day. If you plan to visit your supplier in person, see China Visit Support.
How Much It Costs
USD 280 per month, per active order.
This is a flat monthly fee — not an hourly rate. You know exactly what an order costs to manage, and there are no surprise invoices. A quarterly package is available at USD 600 per order.
Order follow-up is for clients who keep their own supplier relationship. If you would rather we handle the order end-to-end on commission, see our agency service (5% of FOB value). We never charge both on the same order.
Follow-up vs. Factory Audit vs. Inspection
These three services are often confused — they do different jobs at different moments.
| Service | When | What it answers |
|---|---|---|
| Factory Audit | Before you order | Is this supplier capable and legitimate? |
| Quality Inspection | During or before shipment | Are the goods made correctly? |
| Order Follow-up | Throughout the order | Is my order on schedule, and is anyone handling problems? |
Who This Is For
This service is particularly useful if you:
- Already have a Chinese supplier you are happy with
- Do not have staff who speak Chinese or cover the China time zone
- Are tired of chasing updates and want a predictable weekly report
- Run several orders with the same factory and want consistent oversight
- Want an early warning when a schedule or quality issue appears
Frequently Asked Questions
Do I need to change my existing supplier?
No. Order follow-up is designed for clients who already work with a Chinese supplier and want local support managing them. You keep your supplier and your relationship.
Can you manage more than one order or supplier at once?
Yes. The fee is per active order per month, so you can manage as many as you need. We coordinate across multiple factories and orders for the same buyer.
Does this include factory visits or inspections?
Order follow-up is management and coordination. On-site factory visits and product inspections are separate services, priced per man-day, so you only pay for the on-site work you actually need.
How often will I hear from you?
You receive a regular progress update on your active orders, plus immediate notice if a schedule or quality issue appears. You are never left waiting to find out how your order is doing.
What if the order is very small?
Order follow-up is a flat monthly fee per order, so it suits clients running repeat or ongoing production. If you only have a single small order, an inspection or a one-off coordination task may be a better fit — we will tell you honestly.
Can you also handle the factory for me instead?
Yes. If you would rather not manage the supplier relationship yourself, our agency service handles the order end-to-end on a 5% commission. We never charge both the monthly fee and the commission on the same order.
Want your orders watched over properly?
Tell us about your active orders and your supplier — and we will show you exactly what we would take off your plate.